Advanced Billing Options
Extend A Call
800 Bill to Credit Card TM
Your 800 Bill to Credit Card account will give callers the opportunity to increase the length of their call before time runs out thereby extending the call without hanging up!
This feature was designed to help you make you more money!
Here's How it Works...
Two minutes before a live call is scheduled to end a warning prompt will interrupt the call momentarily. The phone operator/agent will then have the option of using ‘Extend-a-Call’ which allows the Customer to purchase additional time via the payment module by simply pressing ‘33’ on their keypad.
Example
The Customer presses ‘33’ on their keypad
The call timer is paused.
The Agent is put on hold
The Customer will hear a prompt asking them how many minutes they would like to add.
Once the Customer enters the desired number of minutes the system auto-calculates the cost, creates a new transaction, then reconnects the call when the transaction is approved.
Other Advanced Options:
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