Charge for Your Software Phone Support
A lot of businesses rely on computers and software today. However, not everyone is tech-savvy, so when issues arise, the most natural solution for people is to pick up the phone and call their software manufacturer. As more features get added onto new software programs, simple printed manuals are not of great help (they are a rarity these days). Nowadays, software companies are charging a fee for software phone support. Even if it doesn’t bring in a lot of money, paid software phone support is spreading like a virus and can become an additional stream of revenue that can always come in handy.
Reinvesting the Money in Expanding Your Business
Software companies have a lot of work to do when it comes to developing new software, expanding current products with additional features, and taking care of various bugs. With many customers relying on your software products, the number of calls for support can be infatuating. However, today’s business market is consumer-centric, with customer experience being of utmost importance for the success of any business. Charging a fee for these calls will increase your bottom line, but you’ll be able to sustain a tech support department and ensure to provide the best possible customer experience.
Ultimately, a tech support phone line will save you from future headaches and save you time and money.
How to Charge for Support
One of the ultimate applications of Pay Per Call services, as well as the most cost-effective and profitable ways to include an additional stream of revenue to your bottom line, is phone technical support. Many businesses are only now finding out about the cost of handing out free software phone support to their customers. Companies that PayPerCall work with are earning thousands of dollars each day and profiting from premium support, thus eliminating all of their free phone support expenses.
As for the customers, they are willing to pay for software support because they typically need more attention – beyond than what they can get from free support services. With a top-performing software solution in your offering, charging for tech support will only raise the value of your product and services. That will give you a competitive edge and put you ahead of your competitors, allowing you to grow your company even more (which is especially valuable to startups and small tech companies).
With PayPerCall, you can get a tech support phone line installed in a matter of hours. We will take care of the installation, as well as maintenance, billing, and support while offering you state-of-the-art technology, long-term dedication, and peace of mind. We bill your callers and pay you out on time each month. Our phone payment system is fully automated and charges your callers in real-time, while you decide whether you want to charge per call or per minute.
As for free phone support, you can still provide it via email – it will help you improve customer retention rate and build positive customer experience. For more information about our services and prices as well as to set up your paid tech support line, contact PayPerCall.